Being the first in line with a reopen plan, Universal Orlando Resort is now updating their previous plans with some new info regarding hotel stays and benefits to those guests. As previously announced, Universal Studios and Islands of Adventure will reopen to the general public on June 5th. We now know a little more about the hotel openings:
Beginning June 2, 2020, select Universal Orlando Resort hotels will reopen to guests. The reopening of the hotels will be carefully managed and phased, and includes a wide range of new and enhanced best-practice health, safety and hygiene procedures.
The phased reopening of the hotels will include Hard Rock Hotel at Universal Orlando, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel and Universal’s Endless Summer Resort – Surfside Inn and Suites. Guests staying in these hotels will be able to visit the theme parks on June 3 and 4, with a valid park ticket will be invited to visit the prior to the public reopening on June 5.
Plans for Loews Portofino Bay Hotel and Universal’s Endless Summer Resort – Dockside Inn and Suites will be announced at a later time. Guests who have booked reservations at these two hotels through Universal Orlando or Universal Parks & Resorts Vacations will be contacted to modify their reservation if it has been affected.For guests with reservations at any of the Universal Orlando Resort Hotels that have been affected, we wish to extend a $50 Hotel Dining Credit* to use at the Universal Orlando Resort hotel dining outlets during their stay for any inconvenience this may have caused (2-night minimum stay required).
Universal Orlando’s resort hotels, co-owned and operated by Loews Hotels & Co, have enhanced their standards and protocols throughout their operations. These enhancements currently include:
• Guests, team members and vendors are required to wear face coverings in public areas
• Team members and vendors will be required to have temperature checks upon arrival. Those with temperatures of 100.4 degrees or greater will not be allowed to work.
• Guests will be asked to self-screen for COVID symptoms and comply with quarantine orders prior to arrival
• Guest will have temperature checks upon arrival and anyone with a temperature of 100.4 degrees or higher will require medical clearance in order to enter the hotel
• Hand sanitizer stations in public areas and elevator landings
• Enhanced cleaning of guest rooms, meeting rooms and public areas with an EPA-approved cleaner and disinfectant
• Frequent cleaning of high-touch areas such as telephones, remote controls, door handles, light switches, elevators, and table tops, among others
• Food & Beverage outlet capacities limited based on latest recommendations and guidelines
• Social distancing signs and reminders of social distancing requirements in high-traffic areas
• Several contactless experiences for guests, including hotel texting-services, express checkout and contactless room deliveries
Universal CityWalk is now open with select venues and with new health, safety and hygiene procedures in place. Universal Orlando’s three theme parks – Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay – will reopen to the public beginning June 5.
For information on CDC guidelines, click here. Due to the evolving nature of this situation, details are subject to change without notice.
All Universal guests are urged to follow CDC guidelines and self-assess for potential symptoms of COVID, including cough, temperature, and difficulty breathing, prior to their arrival. Guests should also evaluate their own risk before they visit – and it is not recommended that individuals at high-risk with serious underlying medical conditions visit the destination. People who show no symptoms can still spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19 and Universal cannot guarantee guests will not be exposed during their visit.
In addition, guests should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines.
As always, we are here to assist with any Universal Orlando Resort bookings you have booked with your MEI-Travel agent, and urge you to reach out to them if they have not already contacted you. If you would like to check on a future booking, feel free to get a free, no-obligation quote today. We will continue to update as we receive further official information.
*Minimum 2 night stay required. Hotel Dining credit is valid for travel through 12/17/20. No group rates apply. Travel and hotel dining credit must be completed during promotional period(s). One (1) $50 hotel dining credit per room. Credit applies to food and beverage (excluding alcohol) at Universal Orlando hotel restaurants and outlets, subject to availability and days/hours of operation may vary. Hotel dining credit must be used in full during stay and excludes gratuities and applicable taxes. Offer is non-transferable. Any unused credit is non-transferable and non-refundable and forfeited if not used. All prices and options are subject to availability and change without notice.
